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Before proceeding, please read the FAQs 

FAQs

When can I check in? And Check out?

Check-in is available from 2 pm and you can check-out by 12 noon.

Can I extend my check out time?

You can make your extension request by email, upon availability of the apartment.

When is the latest check-in time?

Check-in is from 2 pm until midnight. An early or late check-in can be purchased prior to communication and availability.

How can I extend my stay?

To make your stay longer, you have to make a new booking.

Is it necessary to secure my reservation? How is done?

Only credit card details (number, expiration date and 3-digit security code) will be requested to secure the reservation. If you do not have a credit card you will be asked to prepay a deposit in an amount to be set, depending on the time of your stay.

How do I change or cancel a reservation made by the site?

You must access the site and click on the Change or Cancel your reservation option and follow the editing or cancellation process until the end. After, you will receive the updated confirmation in the email registered at the time of booking.

Which credit cards are accepted?

We accept Visa, Mastercard and American Express.

Are my payment card details secure?

Yes. Our site is secure, all the details entered in the scope of your reservation are stored safely.

Are pets allowed?

All animals are welcome to our apartment; please do let us know in advance you’re bringing a friend and we’ll arrange everything to receive you guys.

Does the apartment have a car park?

Yes, our apartment has a free parking place.

Can I smoke in the apartment?

Smoking is not allowed. We have a strict non-smoking policy in all parts of the apartment.

Are bed linen and towels included in the apartment?

Yes, they are included in the apartment.

Do you provide cleaning services?

The apartment is clean on arrival. If you want the daily cleaning of the apartment, this service must be purchased at an additional cost. This can be done online at the time of booking.

Expect a reply in less than 24h

Contacts and addresses

info@janelasdabaixa.pt
+351 999 999 999
+351 999 999 999

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